Need assistance - World of Warcraft

Anybody out there know how to get in touch with Blizzard Tech Support?I'm having a problem connecting to WoW.The "Initializing" screen simply stalls.WoW has evidently discontinued its tech support lines. In order for THEM to call ME back, they require a laundry-list of "what's wrong", and I don't KNOW what's wrong, nor where to look for it.
Can anyone help me with this? How do I speak to these people, or to someone who can help me figure out even what they mean on their ticket that you have to fill out before they'll talk to you?Many thanks for whatever help you can give,