Upstream and downstream

Most of the time, we think of our job as a set of tasks that take place in a ---> [box:] <---.

It turns out, though, that if we go upstream and alter the stuff that comes to us, it's a lot easier to do great work. And if we go downstream and teach people how to work with what we created, the final product is better as well. Now, it's more of a --> [   box   :] <--.

A doctor can consider her work in the box of the examining room. But if she figures out how to get people to quit smoking before