A Tale of Two Workforces

Or, Why Contingent Employees Need Engagement, Too.

Charles Dickens knew all about unfortunate employees. His A Christmas Carol character, Bob Crachit, may be the most famously exploited permanent employee in all of literature, partly because Dickens himself was something of a social crusader in his day for better work conditions.

Thankfully there aren’t many employers like Ebeneezer Scrooge left. But I can’t help but think, if Dickens had been born in 1952 instead of 1812, the famous author mig...