What, When, or How Do Students Complain?

There may be no truly satisfactory way to measure how much or how well students complain. But several teams of researchers have tried. One attempted to measure how students complain; another, how they intend to complain. A third team tried to gauge students’ attitudes to complaining. These are not easy to measure well, or consistently.

In 2010, David Hart and Nigel Coates, at Northumbria University’s Newcastle business school, published a study called International Student Complaint Behaviour: How Do East Asian Students Complain To Their University? in the Journal of Further and Higher Education.…

—So begins this month’s Improbable Research column in The Guardian.