Please hold while I transfer your call

I’m sure you’ve heard IT before…
“Please hold while I transfer your call.” 
I heard this multiple times this morning during what I thought was a simple and quick phone call to my health insurance company. I just had a couple of general questions about my Health plan.
 I am NOT exaggerating when I tell you that after
EIGHT TRANSFERS
from Member services to Benefits reps to Sales reps to Commercial reps and Individual plan reps, my mind was drained and my body tense.
One gentleman whom I somehow got transferred to twice asked me the second time we spoke, “Why did they transfer you to me when I can’t answer your question?”
Excuse me………………..????
 I try to be as polite as possible while at the same time I ENVISION big rooms filled with CUBICLES  OF customer service people  CHECKING THEIR EMAIL ON their cell phones WHILE eating donuts. MAYBE EVEN PLAYING WORDS WITH FRIENDS WHILE while speaking to THEIR CUSTOMERS.  I am also thinking that if they wanted to, they could
accidentally on purpose
hang up on me and make it look like a disconnect.


The thought of putting on my blood pressure wrist meter was quickly nixed because after an hour and a half of people juggling me from person to person, I was sure my BP monitor would explode.


tO COUNTERACT DOING NOTHING WHILE ON HOLD, I decided to check my options online for a new cell phone.
After all, it’s Cyber Monday
i LEARNED EARLIER IN THE DAY THROUGH EMAIL OF A cYBER MONDAY CELL PHONE SPECIAL just for me.   IT SAID I’M eligible TODAY ONLY to get free shipping, free activation and a free SMARTphone with a two-year activation contract. again, I am researching this INFORMATION ONLINE while on hold waiting for the next hEALTH insurance CUSTOMER SERVICE PERSON.


tHE NEW SMART PHONE looks really good. IT SEEMS LIKE A NO-BRAINER. AFTERALL I need a new phone. Mine is getting tired and slow and it’s just time. The reviews I’M READING ARE ENTICING ME TO ORDER THE PHONE. The screen on the SMARTPHONE is bigger, the memory is generous, the camera is awesome, the apps are good. It’s got a wireless charger. 
I’m pretty sure I’m going for this baby, but BEFORE I ORDER IT, I Have a question about the mobile hotspot option. I think I will click on the chat now button ON THE SCREEN IN FRONT OF ME and ask. 
  ?
But then i QUESTION WHETHER i sHOULD i DO THIS WHILE ON HOLD. should i TAKE A CHANCE ON POSSIBLY HAVING THE NEXT hEALTH INSURANCE PERSON COME BACK TO ME ON THE PHONE  BEFORE I ASK MY QUESTION ON THE CHAT SCREEN? TEMPTATION GETS THE BEST OF ME.


My left index finger clicks the mouse and up comes…
the chat screen. 
NOW i AM BEGGING TO STAY ON HOLD SO i CAN FOCUS ON THE CHAT SCREEN. Excited to know the answer to my question, I glare at the CHAT box READY TO POST MY QUESTION and I see the FOLLOWING words:
Please hold for a sales representative, we appreciate your patience. Your current estimated wait time is 3 min 13 secs. 
bp IS NOW RISING. wILLTHE CHAT WAIT TIME BE ACCURATE? wILLTHE health INSURANCE CUSTOMER SERVICE PERSON i AM ON HOLD WITH COME BACK ONLINE BEFORE 3 MINUTES?
NOT SURE, i CLOSE THE CHAT SCREEN JUST IN TIME AS i’M TAKEN OFF HOLD AND MY CONVERSATION IS COMPLETE WITH THE HEALTH INSURANCE COMPANY.  i HANG UP THE PHONE AND i BARLEY REMEMBER MY INITIAL QUESTIONS ABOUT MY HEALTH PLAN. aLL THIS TOOK PLACE IN AN HOUR AND TWENTY MINUTES BY THE WAY.
BACK TO THE CHAT SCREEN I GO AND UP COMES THE MESSAGE AGAIN TELLING ME OF THE WAIT TIME. tHIS TIME IT SAYS, 3 MINUTES AND 22 SECONDS
IT’S OKAY. NO WORRIES.  I CAN USE THE THREE MINUTES TO DO SOME ONLINE BANKING AND PAY A FEW BILLS.

 

Until Next Time……….

Candy

 

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What’s new in the studio! A Free Holy Family Cross – valued at $23.00

This beautiful cross is 10″ high

for those who order a minimum of $40.00 of purchases on my website: http://www.AmenChristianCalligraphy.com
The FREE HOLY FAMILY Cross special ends Dec. 20th or until we run out of crosses.


You must enter the words HOLY FAMILY in the Special Instructions/Notes Box
 found on the Order Summary page during the check out process.
I am adding more Coffee Gift Tote Bags each week. If you know someone who loves coffee and would like a special and memorable gift all inside a re-usable Christian themed Tote Bag, please check out the selections offered on my web site.

Calligraphy and Coffee Gift Totes by Candy

 

 Congratulations to Courtney in Alabama who won a copy of my book, Meet Me In The Mountains.

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