iFail

I made the switch to Apple a few years back, and don't regret it for a second. (Contrast this with my friend Bill, who has been a Mac user for years and years, and bemoans being trapped in the Cult of Jobs.)

But the problems with the new iPhone made me realize that this is the first time Apple has actually acted like Microsoft. When customers point out a new product actually has flaws, tell them that's to be expected. It's a lot like Monty Python's Dead Parrot sketch: "Oh yeah. That's...