Two Old Fools and Telefonica

[image error] Joe and I stared at the computer screen in disbelief. They'd done it again! Telefonica had seen fit to help themselves to the funds in our bank account for the THIRD time.

It first happened last year, in August, I think. I was routinely checking the balance in our account and couldn't believe that our telephone bill had leaped from the usual 90 euros to 880 euros. So we dialled Telefonica, asked for the English speaking Helpdesk and lodged our complaint.

"There's obviously been a mistake," said...