Keystone Bank's CEO is good with numbers, even better with people
by Zinta Aistars
Published in ENCORE magazine
November 2013 Issue
One of the reasons Thomas Schlueter requires his employees at Keystone Community Bank to answer every phone call to the bank personally is because he remembers his mother’s calls to her bank.“The third of every month, my mother called her bank to verify that her Social Security check had arrived,” Schlueter says. “She had Parkinson’s so it wasn’t easy for her to make the call. I’m really proud that we
.answer our phones personally...
Published in ENCORE magazine
November 2013 Issue
One of the reasons Thomas Schlueter requires his employees at Keystone Community Bank to answer every phone call to the bank personally is because he remembers his mother’s calls to her bank.“The third of every month, my mother called her bank to verify that her Social Security check had arrived,” Schlueter says. “She had Parkinson’s so it wasn’t easy for her to make the call. I’m really proud that we
.answer our phones personally...
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