Why We (Shouldn't) Hate HR

I spend much of my time giving talks to companies, trade associations, and professional societies from the worlds of marketing, IT, and human resources. And whenever I talk to an HR audience, there's someone after the event who wants to talk to me about an article we published in Fast Company way back in 2005. The essay, designed to stir up discussion, was titled "Why We Hate HR"--and it's left a mark. To this day, human-resource executives want to praise it, denounce it, dissect it, and...