I'm not talking about the ability to be heard... we solved that problem a few years ago. It used to be logistically impossible to make it easy for the masses to speak up and to sort and respond to the feedback. Now, though, that part is easy.
I'm wondering whether marketers, politicians and leaders have an obligation to treat everyone's input equally. Sure, you have the right to speak, but what does it take to be listened to?
Does the CEO of HP have the obligation to listen to a loony...
Published on June 26, 2010 02:33