This is the pricing question of our time.
First, from the buyer's point of view: when I buy this car/boiler/phone, how much are the services that come with it going to cost me every month, forever?
We stand at the Verizon store agonizing about the extra $34 in posted price for one phone over the other, then sign a contract for $2400 in fees.
We are attracted to a car with a rebate, not caring about the $2000 extra in lifetime gas costs.
More and more, the thing we buy isn't a thing, it's a...
Published on June 25, 2010 02:43