Problems with Paperback Version of The Times That Try Men’s Souls

Due to some serious issues with the print-on-demand service provider, the paperback version of The Times That Try Men’s Souls is no longer available online.

For my second novel, my publisher and I decided to work through a new vendor that allowed us to offer the paperback at a larger number of retailers. There were problems from the start. The book was not available on the release date. When it did finally become available, the book was being sold under the wrong author name. After a month, our printer, Lightning Source-Ingram, failed to fix the author name. A number of technical problems emerged as well including use of the wrong summary info and incorrect reviews listed as customer reviews.

Since we couldn’t resolve them and we don’t want the book up with the wrong name, I asked it be taken down. We are now in the process of working with a new print-on-demand service, which will hopefully have the paperback version of the book up soon.

This is deeply disappointing. Without proper sale pages on retail sites, we could not do any advertising or marketing of the book other than what I announce on social media and this author site. It is better than nothing I suppose, but it is fair to say the first month since the release of the book has been a major disappointment.

I’ve learned not all vendors are equal in the e-publishing world. Some are downright incompetent. You hardly notice when a vendor does their job, but the sky is falling when they fail. It makes me more appreciative of my experience with the first book, where I had only minor problems, and we solved them quickly.

Remember, the book is available for all e-readers right now and will be available on paperback soon.

J

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