Confronting a coward

I was standing in line at 7-11 yesterday. The line was long and not moving quickly. There was only one register open and I could see the frustration on the customer's faces as I entered the line with bottle of Diet Coke in hand.

Thankfully I also had my iPhone with me and a healthy supply of podcasts with which to occupy my time. I was listening to Bill Maher's Real Time and quite content despite the situation.

This is more than I could say for the woman in front of me, a forty-something...