“You either lead by example or you don’t lead at all.”

I’m a quote guy. I love ‘em. Little pre-packaged nuggets of wisdom. No heavy lifting required. And every once in a while, I come by one that stops me in my tracks. That’s what happened today when I stumbled across this quote: “You either lead by example or you don’t lead at all.” It’s from a book called The Leadership Challenge, by James Kouzes and Barry Posner.

The simple truth of that sentence is a bit arresting, isn’t it?

I can’t think of anyplace where this truism holds more true than with...