National Customer Service Week Bulletin: The Circus Principle

National Customer Service Week is October 7-11, 2013. It is a week we spotlight the power and prosperity found in delivering an innovative customer experience. In the days leading up to Customer Service Week we will offer a key principle you can use to elevate the delight in your customers’ experience. Let’s have some fun today with the Circus Principle.

Ask ten global road warriors to name the best airline in the world and nine will likely have Virgin in their top five. Founder Richard Branso...