This doesn't work

This is one of those complaining posts, because sometimes shit just doesn't work out. There will be one positive note included at the end, just so you don't think everything in my life is petty annoyance. People who hate to read griping should skip to the end.

First: My modem at home has died. I emailed a link to myself from work at 5pm. When I got home at six, the email was there, but I couldn't connect with the web. After more than an hour with tech support, they decided that I just...