August 30, 2013: My Whirlpool Rant! Mailbag!
Yesterday, Akemi and I bought a new oven. NOT a Whirlpool (or Maytag) owing to their crap customer service. Earlier this year, the digital control on my old Maytag oven stopped working. We contacted the manufacturer, now Whirlpool, who arranged for a repairman to come over. ”Repairman” is a misnomer. He didn’t actually repair anything. He just peeled off the old digital control, slapped on a new one, and charged me $300+.
Three months later, the new digital control on the oven stopped working. Again! I contacted Whirlpool who sent over the same “repairman” who informed me that, unfortunately, the warranty on that new digital display had expired (these things are apparently only good for two months) and Whirlpool wasn’t willing to help me out. So, I had the “repairman” “repair” my oven again – peeling off the old digital control and slapping on a new one.
Fast forward a couple of months and THE NEW DIGITAL DISPLAY ON MY MAYTAG OVEN HAS STOPPED WORKING! Frustrated beyond belief, I contact Maytag customer service who, after hearing me out, offered me the following solution to my ongoing oven problems: 15% off a new Whirlpool oven! I shit you not! I informed the customer service rep that I wanted someone to come over and address the problem to which she responded “The warranty has expired on your oven” – so they wouldn’t be sending anyone over. EVEN IF I OFFERED TO PAY FOR THE VISIT! She followed up by offering up that rebate because I am apparently part of their Fucked Over Friends and Family Program, over whatever they call it.
I passed on their bullshit offer and sent an email outlining my situation to their head office.
Well, they got right back to me and made me feel like a valued custom – JUUUUST KIDDING! They ignored me completely, perfectly in keeping with their shitty customer service.
I plan to block off two days to hit every Whirlpool and Maytag-related site and forum with a rundown of my experience. If I can convince just ten people to NOT BUY WHIRLPOOL or MAYTAG, this rant will have been worthwhile.
And I’m pretty damn sure I can do it!
Mailbag:
Randomness writes: “For the best reaction at the wedding, I suggest a Yakuza outfit.”
Answer: Okay. Should i cut off the tip of my pinky finger to complete the outfit?
2cats writes: “How are the furry kids doing, all is well?”
Answer: Lulu is wearing her cone of shame to ensure she doesn’t lick her infected right paw. She’s also battling an ear infection. Jelly and Bubba are their usual cranky/lazy/famished/spirited selves! Thanks for asking.
DP writes: “I think the dark suit is better for you. And the hair? I’m recommending sumo.”
Answer: Akemi is recommending something a little more traditional…
dasndanger writes: “All kidding aside, however, I would seriously consider wearing the kimono. It’s a once in a lifetime experience! I don’t think you’d look like a douchebag at all. ..or at least no more than when you’re sporting shiny silk shirts and gold chains like the don of Dons.”
Answer: Because, of course, that was my other option.
Luis writes: “Joe,Those pics are kool ……is that an I-Phone App???”
Answer: Nope, just really bad photo shop.
Jeff W writes: “Glad to see that you and Akemi have made good recoveries. But the next question…about Raw Canvas, if there was not painting involved, would you go back for the food?”
Answer: Hmmmm, probably not. It was good, but I suspect I could pick up the same selection, at half the price, at Oyama on Granville Island.
pounpuppy29 (Erika) writes: “Wish the TPTW of Stargate when they were doing SGU would’ve done that wrapped everything up instead of leaving a cliffhanger like they did I remember when it aired and I was on the major Stargate fan site GateWorld and the numbers were not good and I think the writing was on the wall they just didn’t see it.”
Answer: It’s not that we didn’t see the writing on the wall. We were aware the show was struggling in the ratings, however, at the time we we were writing/prepping/shooting the final episodes, we were working under the understanding that we would have one more, final, season to complete our story. Apparently, things changed.
dasndanger writes: “Lookie what’s on the interwebs today, just for you!
http://healthyliving.msn.com/nutrition/top-food-poisoning-culprits“
Answer: So, as Akemi rightly pointed out, we should avoid eating EVERYTHING.
FagateOne writes: “No developments about your many projects?”
Answer: A huge setback for one project; a huge step forward for another.
JAN writes: “Hey Joe, I thought I would share this link. I can see why you love visiting Japan so much! I REALLY need to find this Japanese show online, which will lead to me wanting to learn Japanese:
Answer: Ah, the things they can get away with on Japanese television…
DP writes: “So, now that you’re feeling better, here’s the foodie question I was going to run by you.
http://gizmodo.com/science-says-not-to-wash-your-chicken-before-you-cook-i-1205293251
Wash the raw poultry or don’t?”
Answer: Interesting. I’ve always rinsed but after reading that article…
Josh writes: “Hey Joe, It’s been awhile since I’ve posted a question on here but I’m curious what your thoughts are on this thread: http://forum.gateworld.net/threads/87597-So-were-Satedans-Superhuman“
Answer: I suppose it depends on the definition of the term “superhuman”. I think the Satedans were certainly physically superior to the average human, and Ronon was certainly physically superior to the average Satedan.
Deni writes: “Well, we did our best to adopt Stewey, the dog my daughter and I picked up in Savannah for a rescue group here.”
Answer: Ah, you’re a good person. But, all too often, even the best of intentions aren’t enough. It can be very tough, especially introducing a dog to a household that already has a pack. Any updates on Stewey?
Janet writes: “Well almost a year after my daughter broke BOTH her arms, she a hurt it today at school. Whacked her elbow against a post, do not think it is broken but very sore elbow. Waiting to see what develops before I take her to hospital.”
Answer: So what’s the update?
Airelle writes: “Is your pulled muscle feeling any better?”
Answer: Not fully healed – still painful at night – but much better. Thanks for asking!
Chris writes: “Do you ever thought about crowdfunding for the Stargate Films or Series? Maybe this brings the investors to think about the whole franchise when they see how many people want this films/series.”
Answer: Unfortunately, I don’t own the rights to the Stargate franchise (MGM does). The decision to produce another series or movie lies in their hands.
Tagged: Maytag, Maytag customer service, Whirlpool, Whirlpool customer service
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