The Mentor’s Message: Model Authenticity

“You are Interstate Hotels and Resorts,” said Vice President Jill Kallmeyer at her all-managers conference. “So take personally every encounter with every guest and every associate. Your genuine passion is what attracts guests to our brand.” The words come from a woman renowned for her passion for the associates and customers and her “I’m so excited” spirit

Great mentors look for ways to add value “to every encounter.” Instead of shouting a correction, they inspire with a story. Instead of bei...