The Most Important Job Skill for 2020, and How to Cultivate it

Forget the ability to un-jam the copier, program arcane codes, or add ridiculously large numbers in your head. The #1 job skill for 2020 is empathy.

This is according to an article on LinkedIn last week, written by Forbes contributor George Anders. His article, The Number One Job Skill in 2020, makes the observation that the common trait in all of our fastest growing occupations—from teaching to healthcare to customer service— is that each of them requires higher than average levels of empathy...