San Francisco: Open-Source Government [Fast Cities 2010]

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It's a good thing Gavin Newsom checks his Twitter feed during meetings. Otherwise, San Francisco's mayor would've missed a life-changing missive about ... potholes? "It really made me wonder," he says. "What if we used social media to make our city services work better?" That stray tweet led to the city's first-of-its-kind Twitter account (@SF311), which encourages residents to send queries and messages about nonemergency issues. But it also underscores the city's open-source stance on...