The Mentor’s Message: Honesty is not a Policy

The Delta regional jet was packed. As the flight backed away from the gate, the flight attendant began her ritualistic safety spiel about seat belts, sudden turbulence and smoking. She ended by saying, “The flying time to Grand Rapids will be two hours…no, it will be an hour and a half…no, actually, I don’t know.” The cabin erupted with laughter and applause.

What jolted the half-asleep plane-full into cheering? Unscripted, raw honesty! We all loved her total candor and confident authenticity!...