“I’m Sorry You’re Upset” and other ways to patronise a colleague

I’m quite physical with my moods and feelings. I quite literally raise the temperature in a room by two degrees the moment I become irritated with the way a conversation is going. I don’t make unusual levels of effort to contain my facial expressions or moderate my body language, because, well, I’m busy thinking about the thing that’s provoking such a physical reaction, and I figure that it’s all part and parcel of human communication, seeing how someone feels about something, as much as disc...