Steve Jobs Personally Intervenes To Replace iMac Lemon

How's this for customer service" Steve Jobs personally intervened to get a dodgy iMac replaced. Author Michael J. Weber bought a new iMac, but his Apple machine was a lemon. Perhaps emboldened by Steve Jobs' recent email responses to customer emails, Weber didn't waste any time going straight to the top to complain about it:
Steve,
(I) Received a [...:]