Apple CEO Calls iMac Buyer to Apologize for Lemon

Author Michael J. Weber bought a new iMac, but his Apple machine was a lemon. Perhaps emboldened by Steve Jobs' recent email responses to customer emails, Weber didn't waste any time going straight to the top to complain about it:
Steve,
(I) Received a 27″ i7 iMac today that would only boot in verbose mode. Whatever happened [...:]