Why I'm removing my work from B&N

Barnes & Noble recently changed their self-publishing system from the former Pubit to the new Nook Press. I took it as an opportunity to re-engage with the digital publishers after they had previously alienated me. With regret to Nook-fans reading this, what follows is a copy of our recent correspondence. 

TO: nookpress@nook.com, Apr 9

 Does B&N's indie publishing service still not allow price-matching (to match, for example, other free ebook editions when links are provided as proof)? Pubit currently only has one of my books for sale, and that sorry state of affairs is due in no small part to this consumer-adverse disconnect.
Here's my angle: B&N is missing out on the hard work I do to publicize myself, and the subsequent sales associated not only with my books, but with long-term customers we could potentially lasso if only we were able to work together better. Multiply that by thousands, because I bet it's not just me in this situation. In other words, if those sorts of rigid terms haven't improved, then I wish B&N all the best as they circle the digital whirlpool that is Amazon, cannibalizing everything with great foresight and business savvy. If they have improved, please direct me toward a straightforward comparison explanation.
Thank you,
Kyle

FROM: nookpress@nook.com, Apr 11

Hello,

Thank you for writing to us.

You set the List Price for your NOOK Book and your royalties are based on the List Price that you set. As the retailer, NOOK reserves the right to set the price that the customer pays for your NOOK Book. If a customer purchases your NOOK Book for a price that is lower than your List Price, your royalty is still earned from the List Price.
We hope this information was helpful, please visit our Pricing and Payment Terms for complete details.

Sincerely,

Amanda

The NOOK Press Team

nookpress@nook.com

TO: nookpress@nook.com, Apr 11

It sounds like you're saying that if the book is (price-matched and) sold for free, then I still earn a royalty based off my ($0.99 at the lowest) List Price. That can't be right. Your answer is confusing, and probably intentionally so. [At the time of writing this e-mail] There is no answer to my question in the link you've given me. I'm more confused than I was before I contacted you. Bad customer service all around.
You know, the first independent information I've found on Nook Press contracts and pricing is very, very unflattering. Unless you revise the obtuse, legalese non-answer you've given me to something intelligible, I will pull my one remaining book from B&N and urge all those in my self-publishing author circle to do the same.
Very sincerely,
Kyle

--end of correspondence--

PLEASE NOTE that Books 1 and 2 of Legend of the Elementals remain available from Smashwords, Kobo, and Sony in Nook-appropriate epub format. I have received no complaints regarding Nook compatibility and various epub file readers. Furthermore, I would be happy to make Books 3 and 4 widely available in epub format if there is sufficient demand. I look forward to re-engaging with B&N once again when their policies are more reasonable, or, at the earliest, when their customer service is more customer-oriented. For now, it seems that my wagon is hitched to Amazon. I very much welcome comments on this... interesting state of affairs.