date
newest »

message 1:
by
K.A.
(new)
Feb 17, 2013 10:56AM

reply
|
flag

I think anyone who's brought up a teenager acquires self-restraint skills that can be transferred handily to the internet. I'm no more serene than originally, just better at not rising to the bait.

However, I worked customer service and learned to keep my mouth shut that way. LOL

Long ago there was a John Cleese series on business, and in the customer service one he said, "You never win an argument with a customer." This is profoundly true, and something I remember in my business.