Draft 2 Digital vs Smashwords: No contest

So I've been testing out Draft 2 Digital, and can honestly say that up to this point it blows Smashwords away in three very important areas: Ease of use, reporting, and customer service.

Ease of use: You don't need to know how to do anything except make a word document. You send it to them, and it will automatically be formatted. You choose what sorts of extra material you want- dedication,