The problem with comments isn't them

I'm coming to think that the — or a — problem with the quality of conversation in comments online is a matter of timing:

Once we in media are finished with our work we allow the public to comment. We throw our product over the wall and let people react while we retreat into the castle and shut the gates so we cannot hear them. They know they are talking to bricks and so they shout and cover them with spray paint. Only we have the power to clean the mess but we've left the scene and so the...