A Manager’s Guide to Interpreting Human Behavior

Your job as a manager is to get the very highest quality and quantity of human performance and output from the resources entrusted to you. As much as 80% of the operating costs of your business are represented by the wages, salaries, benefits and bonuses paid out to your people. Small, incremental increases in individual performance can have a substantial effect on your bottom line.

Human Behavior and Business Skills

To get the very most out of others, you must become something like an “amateu...