The Saga of the Cell Phone Upgrade…

This is the sordid tale of an innocent young-ish gal (that’s me) and an inexplicably fraught-with-obstacles phone upgrade.

Why won’t the phone company let me upgrade my phone online, even though they appear to give me the online option? Why do they offer me the same phone I see online, for over $100 more over the phone? Why do they keep taking money out of my bank account for the phone, without sending me an actual phone?

But the question I ask the most…the question that keeps me up at night an...