Tony Hsieh on "Pivot": How Zappos Risked it all to Focus on Customers

Our very own Tony Hsieh was recently featured on the "Pivot" series on A TOTAL DISRUPTION, two-time Sundance-winning director Ondi Timoner's YouTube channel that provides business and tech insights from the innovators defining our future.

In this video, Tony discusses how Zappos' pivot to focus on customer service and company culture has paid off—for both customers AND employees.