Full Text of My Message to amazon.co.uk


"Today I noticed that the price of my book has suddenly risen from free to .77p. As stated previously, Legend of the Elementals, Book 1: Reintroduction remains free on http://www.smashwords.com/books/view/...

"With reference to Amazon's wise and arguably fair general price-matching policies, I humbly request a renewal of the free pricing across all Amazon platforms--not only amazon.co.uk, but especially amazon.co.jp, as requested in particular recently. As was the case before, in light of the fact that the amazon.com version remains free, the discrepancy between that version and the amazon.co.uk (and amazon.co.jp) version(s) is incredibly disappointing. Although I acknowledge that Amazon has the right to set its own prices for its own services, the sudden, unexplained, and apparently arbitrary nature of the price increase--which is sure to be the interpretation by potential customers--is a discredit to Amazon's otherwise stellar "indie" distribution service.

"Offering me, the author and publishing agent, a proper explanation and/or warning would be among the very least technical details that Amazon has thus far twice failed to accomplish, even though a simple matter of not unilaterally changing the price would alleviate this situation entirely. And yet here I am again, writing to request if not an immediate restoration of the equitable pricing at the very least a proper explanation. In lieu of an adequate announcement from Amazon, and in light of the continuation of this disturbing trend of non-communication from the company, I have little choice but to post this complaint, in its entirety, on my website, for broadcast across my social network, as a stand-in for an explanation from Amazon. I eagerly await a timely and appropriate update, hoping that the ultimate effect of this message will serve as an opportunity for both authors and Amazon to experience better relations and bottom-line results in the future, lest another company capitalize on Amazon's pricing and communication weaknesses."
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Published on November 19, 2012 22:34
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