Update: Amex Sent Me the Wrong Card

So I called Amex today. Not only can they not give me a signup bonus for the card they accidentally sent me or remove the credit inquiry they promised me would not happen, but now they’re telling me that because the upgrade bonus they failed to give me a week ago has now expired, that I might not be able to get that either. And how is that my fault?

When I called earlier today, I was sure they’d throw me some sort of bone for such an obvious error. A signup bonus, Membership Rewards points, or at the very least a reduced or waived annual fee. Nothing. I’ve only had the stupid card for a day and am very disappointed in the customer service already.

I’m also not sure they’re going to give me the upgrade bonus they originally promised me, either (for the card I actually asked for). And they gave me the “unfortunately, sir…” bullshit about removing the credit inquiry. Soon after, they said an annual fee would be charged at the end of a billing statement on a card I never applied for on a new account that was never supposed to be opened. How gracious.

If they can’t get me the upgrade bonus for my existing account and take the inquiry off my credit report, at the very least, I’m tempted to say fuck it and completely cancel both cards. I spoke with several CSRs, none of whom were helpful or did anything more than read from a pre-written script. I realize I asked for something out of the ordinary, but they’ve made an error and are doing nothing to make it right. Or does this type of thing happen all the time? In that case, nothing lost if I cancel everything.

And all these years, I thought Amex was supposed to have some of the best customer service around. Color me extremely underwhelmed and disappointed.

The CSR said she would call me back by Friday. Until then, any way to turn these lemons into lemonade?