Writing Lessons Via Customer Complaint

I'll do a quick catch up post with some new, fun links here in a bit. But first, I need to vent about something.

So yesterday morning, I'm at the Retail day job and my store manager calls just to check in (he always does) and see how the day is going. After we chat, he says he forgot to mention something when he saw me yesterday--I had a customer complaint. Against me, specifically. And I knew exactly what he was talking about.

In seven and a half years with this Retail company, I've been witn...