Amplifying complaints

Here's a common human trick: before you state your complaint, wind yourself up with a preface that makes your complaint even more plaintive and more vivid.

"Do you know who I am!"

"I saved up for four years for this vacation and paid your top of the line rate..."

"I've told you a million times that the most important feature was this, and in fact the only reason I bought your product was..."

"I've worked my butt off for him for years, showing up even on holidays, and now..."

You've heard it, and p...

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Published on January 13, 2010 02:22
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