Here's a common human trick: before you state your complaint, wind yourself up with a preface that makes your complaint even more plaintive and more vivid.
"Do you know who I am!"
"I saved up for four years for this vacation and paid your top of the line rate..."
"I've told you a million times that the most important feature was this, and in fact the only reason I bought your product was..."
"I've worked my butt off for him for years, showing up even on holidays, and now..."
You've heard it, and p...
Published on January 13, 2010 02:22