How to Write and Respond to a Bad Review

When looking for a book on Amazon I use the reviews to help me make a decision. I sample the lowest ratings first, throw out the ones that contain some variation of “I hated this book, the ending was too sad, I would never be friends with that character, and focus on the reviews that contain literate, constructive criticism rather than a subjective emotional response.

Today I ran across a great example of a well-written, bad review, and the amazing response from the author. I was so impressed...