Hmm. I am not sure which character (s) that refers to.
I think everyone knew that not every reader would like every book, and there has been a lot of course correction with some titles, while others clearly have not found an audience.
Not sure what else to say…the books I am enjoying are great, some don’t seem to have come together as well, but I think that’s the only outcome a reasonable person could have expected when trying something so massive.