Why I won't be using Nokia again!
Kenneth Listening
Kenneth: Hi, my name is Kenneth. Thank you for contacting Nokia Care Chat. How may I help you?
KennethHi Stephen, how are you doing today?
Stephen Leather Hi. I have an N95 which has stopped working.
Stephen LeatherI am in Thailand and took it to the Nokia service centre in Bangkok
Stephen LeatherThey say they do not have the parts and they cannot repair it.
Stephen LeatherIt is only three years old!
Stephen LeatherHelp!!!!!
KennethI understand that you need assistance with your Nokia N95 that has recently stopped working and I'm glad to assist you with this one.
KennethMay I know if the phone is still turning on?
Stephen LeatherThanks. The phone will not turn on when you slide it open.
Stephen LeatherSometimes you can power it by pressing the screen.
Stephen LeatherAll the data seems to be there still.
Stephen LeatherIt seems to be a problem with the slider.
Stephen LeatherI am in London next week. Can it be fixed there?
KennethI understand, I would like to inform you that Nokia does not have an international warranty and if you'll take it to a repair centre in London, please note that charges may apply.
KennethMay I know if you have already talked to the local support group of Nokia in your country?
Stephen LeatherMoney isn't the issue. I want my phone to work. The phone was sent to the Nokia Service centre in Bangkok and they say they cannot repair it because they do not have the parts.
Stephen LeatherI have to say that I fail to see why Nokia in Bangkok does not carry the parts to fix a three-year-old phone. :-(
KennethPlease understand that if you'll take it to the repair centre in London it is still subject for assessment and we will still check on the availability of the parts.
KennethI'm sure that repair centre will do there best to help you out to repair it but we will still have to check on it and see if the parts that we need on the phone is still available.
Stephen LeatherAnd presumably I will have to pay for the assessment in London, or is that free?
KennethThere is a big chance that assessment fee will also apply specially that your device is from another country.
Stephen LeatherBut that is not fair. I have already paid 400 baht (£8) in Thailand to be told that it can't be fixed. I don't see that I should pay more money if there's a chance that you can't fix it.
Stephen LeatherThe phone is only three years old.
Stephen LeatherHow much is the assessment fee in London?
Kenneth Please understand that Nokia does not have an international warranty that is why it is recommended to check on your local Nokia Authorise repair centres first some charge for 20 pounds just for the assessment.
Stephen LeatherI bought it in Thailand but now they say they cannot repair it in Thailand! How can they not have the parts for a three year old phone? I don't understand! :-(
KennethHave you already tried a third party repair centre in your area?
KennethWe want to help you with your case but the concern is that you are from Thailand and we are not aware of the process for repair in your country.
Stephen LeatherWhy would they be able to fix it if the Nokia Service centre cannot?
Stephen LeatherI am not from Thailand, Kenneth. I am English.
Stephen LeatherBut I am dealing with the Nokia Service Centre in Bangkok. They are not very helpful! :-(
KennethI understand but the problem is that you have purchased the phone in Thailand.
KennethAnd Nokia has the limitation to fix handset from another country.
Stephen LeatherI know! When my Nokia N95 stopped working I bought a Samsung Galaxy Pocket phone. The GT-S5300 model. It only cost 5,000 baht, about £100.
Stephen LeatherIt is a really good phone. But I want my N95 working again!
Stephen LeatherWhat can I do to get my N95 working again?
KennethI can only recommend visiting a third party repair centre in Thailand and see if there is something that they can do about your case. That's is the best thing I can recommend for now since Nokia Service Centre in Bangkok can't help you with this one.
KennethPlease understand that we really need to follow process for every country.
Stephen LeatherBut I am flying to London next week. So I will need to get it fixed there. I will not be in Bangkok.
KennethI understand. In that case, you can send it to a third party repair centre for assessment and hopefully there will be an available part for your Nokia N95.
KennethOnce you reach London, please do not hesitate to contact us back and we will recommend a repair centre near your area.
Stephen LeatherI do not understand why Nokia in Thailand cannot fix a Nokia phone.
KennethI am not sure also why they can't fix it. But I'll take note of the information as a feedback.
Stephen LeatherMaybe I will forget about Nokia and stick with Samsung. Do you know about the Samsung Galaxy Pocket? It is a very good phone.
KennethI understand how you feel about this and we want to help you with this one but since the device was purchase from Thailand it is best to get in touch first with Nokia Thailand and if you'll be back in London, please have it checked by repair centre in London and hopefully they can have it checked.
Stephen LeatherI did talk to Nokia in Thailand, Kenneth. They say they can't fix it even though it is only three years old. I am sure that Samsung would be able to fix their phone if it went wrong. What do you think?
KennethI am sorry but I'm not aware how the warranty goes for Samsung.
Stephen LeatherAnd I do like the Samsung Galaxy Pocket, It does not slide and I think it is the slide on the N95 that has caused the problem. Actually I think it is a much better phone than the N95. What sort of phone do you have, Kenneth?
Kenneth In United Kingdom the available phones are posted on this link: http://www.nokia.com/gb-en/products/a...
Stephen LeatherI know but other than the N95 there isn't really a Nokia phone that I want. If I can't get my N95 working then I would rather use my Samsung Galaxy Pocket and then Nokia will have lost a customer. For ever!
Stephen LeatherNokia doesn't want to lose me as a customer, does it?
KennethI understand your concern but please understand that you have deal with Nokia Thailand and we are not aware of the process on that country. If you have purchase the handset in United Kingdom, we can recommend that you send it to repair centre and I'm sure that the repair centres will do there best to have your device fixed.
Stephen LeatherWhere is the repair centre in London?
KennethPlease use this link to locate the repair centres in London: http://www.nokia.com/gb-en/support/co...
Stephen LeatherDo you think they will be able to repair my N95, Kenneth?
KennethI'm not sure since the device was purchase from Thailand but there is a contact number found on the link that I've provided and you may want to enquire to them first before you send the phone for repair.
KennethI'm sure that they will still attempt to repair the device.
Stephen LeatherDo you use a Nokia phone, Kenneth?
KennethYes.
Stephen LeatherI guess Nokia will fix yours if it breaks! It is just a pity that they won't fix mine :-(
Stephen LeatherI am very sad :-( It cost a lot of money and I have only had it for three years!
Stephen LeatherI have had many Nokia phones over the years. But this experience has made my think twice about buying another Nokia.
KennethI understand how you feel but please understand that we have a process to follow in United Kingdom. You can still send it to our repair centre and I'm sure that the repair centre technicians will do there best to have it assess.
KennethIf you want I can give you the repair centre number of Nokia in United Kingdom that would be the main repair centre and once you reach London, please call the number and enquire what can be done to your phone.
Kenneth Please take note of this contact number and that would be 01842 768061 – Operating hours 900 – 1730 UK Time.
Stephen LeatherI think I will probably just continue to use my Samsung Galaxy Pocket phone. It is a very nice phone. I can recommend it to you! It looks great and the battery lasts a long time. And there is no slider to break!
Stephen Leather Thank you for all your help Kenneth!
Stephen LeatherGood bye!
KennethIf there will be no other concern, thank you for using Nokia Care Chat and have a nice day. Cheers.
Kenneth: Hi, my name is Kenneth. Thank you for contacting Nokia Care Chat. How may I help you?
KennethHi Stephen, how are you doing today?
Stephen Leather Hi. I have an N95 which has stopped working.
Stephen LeatherI am in Thailand and took it to the Nokia service centre in Bangkok
Stephen LeatherThey say they do not have the parts and they cannot repair it.
Stephen LeatherIt is only three years old!
Stephen LeatherHelp!!!!!
KennethI understand that you need assistance with your Nokia N95 that has recently stopped working and I'm glad to assist you with this one.
KennethMay I know if the phone is still turning on?
Stephen LeatherThanks. The phone will not turn on when you slide it open.
Stephen LeatherSometimes you can power it by pressing the screen.
Stephen LeatherAll the data seems to be there still.
Stephen LeatherIt seems to be a problem with the slider.
Stephen LeatherI am in London next week. Can it be fixed there?
KennethI understand, I would like to inform you that Nokia does not have an international warranty and if you'll take it to a repair centre in London, please note that charges may apply.
KennethMay I know if you have already talked to the local support group of Nokia in your country?
Stephen LeatherMoney isn't the issue. I want my phone to work. The phone was sent to the Nokia Service centre in Bangkok and they say they cannot repair it because they do not have the parts.
Stephen LeatherI have to say that I fail to see why Nokia in Bangkok does not carry the parts to fix a three-year-old phone. :-(
KennethPlease understand that if you'll take it to the repair centre in London it is still subject for assessment and we will still check on the availability of the parts.
KennethI'm sure that repair centre will do there best to help you out to repair it but we will still have to check on it and see if the parts that we need on the phone is still available.
Stephen LeatherAnd presumably I will have to pay for the assessment in London, or is that free?
KennethThere is a big chance that assessment fee will also apply specially that your device is from another country.
Stephen LeatherBut that is not fair. I have already paid 400 baht (£8) in Thailand to be told that it can't be fixed. I don't see that I should pay more money if there's a chance that you can't fix it.
Stephen LeatherThe phone is only three years old.
Stephen LeatherHow much is the assessment fee in London?
Kenneth Please understand that Nokia does not have an international warranty that is why it is recommended to check on your local Nokia Authorise repair centres first some charge for 20 pounds just for the assessment.
Stephen LeatherI bought it in Thailand but now they say they cannot repair it in Thailand! How can they not have the parts for a three year old phone? I don't understand! :-(
KennethHave you already tried a third party repair centre in your area?
KennethWe want to help you with your case but the concern is that you are from Thailand and we are not aware of the process for repair in your country.
Stephen LeatherWhy would they be able to fix it if the Nokia Service centre cannot?
Stephen LeatherI am not from Thailand, Kenneth. I am English.
Stephen LeatherBut I am dealing with the Nokia Service Centre in Bangkok. They are not very helpful! :-(
KennethI understand but the problem is that you have purchased the phone in Thailand.
KennethAnd Nokia has the limitation to fix handset from another country.
Stephen LeatherI know! When my Nokia N95 stopped working I bought a Samsung Galaxy Pocket phone. The GT-S5300 model. It only cost 5,000 baht, about £100.
Stephen LeatherIt is a really good phone. But I want my N95 working again!
Stephen LeatherWhat can I do to get my N95 working again?
KennethI can only recommend visiting a third party repair centre in Thailand and see if there is something that they can do about your case. That's is the best thing I can recommend for now since Nokia Service Centre in Bangkok can't help you with this one.
KennethPlease understand that we really need to follow process for every country.
Stephen LeatherBut I am flying to London next week. So I will need to get it fixed there. I will not be in Bangkok.
KennethI understand. In that case, you can send it to a third party repair centre for assessment and hopefully there will be an available part for your Nokia N95.
KennethOnce you reach London, please do not hesitate to contact us back and we will recommend a repair centre near your area.
Stephen LeatherI do not understand why Nokia in Thailand cannot fix a Nokia phone.
KennethI am not sure also why they can't fix it. But I'll take note of the information as a feedback.
Stephen LeatherMaybe I will forget about Nokia and stick with Samsung. Do you know about the Samsung Galaxy Pocket? It is a very good phone.
KennethI understand how you feel about this and we want to help you with this one but since the device was purchase from Thailand it is best to get in touch first with Nokia Thailand and if you'll be back in London, please have it checked by repair centre in London and hopefully they can have it checked.
Stephen LeatherI did talk to Nokia in Thailand, Kenneth. They say they can't fix it even though it is only three years old. I am sure that Samsung would be able to fix their phone if it went wrong. What do you think?
KennethI am sorry but I'm not aware how the warranty goes for Samsung.
Stephen LeatherAnd I do like the Samsung Galaxy Pocket, It does not slide and I think it is the slide on the N95 that has caused the problem. Actually I think it is a much better phone than the N95. What sort of phone do you have, Kenneth?
Kenneth In United Kingdom the available phones are posted on this link: http://www.nokia.com/gb-en/products/a...
Stephen LeatherI know but other than the N95 there isn't really a Nokia phone that I want. If I can't get my N95 working then I would rather use my Samsung Galaxy Pocket and then Nokia will have lost a customer. For ever!
Stephen LeatherNokia doesn't want to lose me as a customer, does it?
KennethI understand your concern but please understand that you have deal with Nokia Thailand and we are not aware of the process on that country. If you have purchase the handset in United Kingdom, we can recommend that you send it to repair centre and I'm sure that the repair centres will do there best to have your device fixed.
Stephen LeatherWhere is the repair centre in London?
KennethPlease use this link to locate the repair centres in London: http://www.nokia.com/gb-en/support/co...
Stephen LeatherDo you think they will be able to repair my N95, Kenneth?
KennethI'm not sure since the device was purchase from Thailand but there is a contact number found on the link that I've provided and you may want to enquire to them first before you send the phone for repair.
KennethI'm sure that they will still attempt to repair the device.
Stephen LeatherDo you use a Nokia phone, Kenneth?
KennethYes.
Stephen LeatherI guess Nokia will fix yours if it breaks! It is just a pity that they won't fix mine :-(
Stephen LeatherI am very sad :-( It cost a lot of money and I have only had it for three years!
Stephen LeatherI have had many Nokia phones over the years. But this experience has made my think twice about buying another Nokia.
KennethI understand how you feel but please understand that we have a process to follow in United Kingdom. You can still send it to our repair centre and I'm sure that the repair centre technicians will do there best to have it assess.
KennethIf you want I can give you the repair centre number of Nokia in United Kingdom that would be the main repair centre and once you reach London, please call the number and enquire what can be done to your phone.
Kenneth Please take note of this contact number and that would be 01842 768061 – Operating hours 900 – 1730 UK Time.
Stephen LeatherI think I will probably just continue to use my Samsung Galaxy Pocket phone. It is a very nice phone. I can recommend it to you! It looks great and the battery lasts a long time. And there is no slider to break!
Stephen Leather Thank you for all your help Kenneth!
Stephen LeatherGood bye!
KennethIf there will be no other concern, thank you for using Nokia Care Chat and have a nice day. Cheers.
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ADignorantium
(last edited Jul 05, 2012 07:58AM)
(new)
Jul 05, 2012 07:57AM
I think I know Kenneth. Did he have a thick Indian accent? Sometimes he goes by the name Joe or Dave. He was no help with my LG.
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It's a shame you can't have a word with Jack Nightingale. He might sic Persephone on Nokia and take a little heat off himself in the bargain. Please excuse the 'bad' puns.
