Why successful teams build emotional intelligence—and how

The secret to building great teams is to develop interaction norms and routines that bring out the best in team members and utilize their talents.

Vanessa Urch Druskat is an associate professor of organizational behavior at the University of New Hampshire. She is a social and organizational psychologist, an award-winning scholar, and a pioneer of the concept of team emotional intelligence. Vanessa also serves on the executive board of the Consortium for Research on Emotional Intelligence in Organizations.