Impatience Has Its Good Points

I don’t wait well. Possibly I should qualify that. If I’m in a waiting room? I’m fine. I’ve got my book, I’m good, just be loud when you call my name. On hold? I’m all right. You’ve probably got ten, maybe even fifteen minutes before I start getting annoyed. (Less if you have some perky recorded voice telling me I can do my business on the internet. If my task COULD be handled on the internet, it damn sure would alreadybe dealt with, okay?)

But when the outcome is uncertain and it matters to m...