New Reality

 Whenever assignable causes are identified, a decision can be made to adjust the process to bring the output back to acceptable quality levels.

Forward-looking organizations intend to become people-centric organizations. The new reality of people-centricity ensures technologies are designed with people in mind, and are more humane, collaborative, and beneficial to the needs of people, societies, and humanity.

Before, much of our technology was designed through a technology-centered approach, where technologists invent and design what they can, but then leave many tasks that could be done by machines to people instead, thereby forcing people to work on the technology’s terms. 

People-centered design starts with understanding people’s needs and capabilities. The goal is to devise solutions for those needs, making sure that the end results are understandable, affordable, and, most of all, effective.

Human-centered design is an approach where the design process starts with understanding people’s needs and capabilities. The goal is to create solutions that address those needs, ensuring the end results are understandable, affordable, and effective. 

This design process involves continuous interaction with the people who use the results, ensuring their true needs are addressed, and then continually testing through multiple iterations, starting with crude but informative prototypes, refining them, and eventually ending up with a satisfactory solution.

 In design, the use of empathy is an important part of understanding the user and their needs. Empathy is the ability to imagine oneself in another’s place and understand the other’s feelings, desires, ideas, and actions. Instead of having people do the parts of a task that machines are good at, human-centered design reverses the process and has machines do the parts that people are bad at. 

It requires the machines to work on human terms, allowing people and technology to become partners. This approach can result in systems where the combination of people plus technology can be smarter, better, and more creative than either people or technology alone. 

Human-centered design aims to ensure technology benefits people, societies, and humanity by prioritizing human needs and capabilities. Ethical considerations arise from the potential negative impacts of technology, which are often treated as unavoidable side effects.

A key ethical consideration is avoiding a technology-centered approach that forces people to work on technology’s terms, assigning them tasks that machines could do better. This can lead to "human error," which is often a result of poor design of equipment, training, or procedures. Instead, human-centered design seeks to have machines do what people are bad at, creating a partnership between people and technology.

The goal is to change the way we consider our technology. People and technology would then become partners. The goal is to design technology that empowers people, fostering collaboration and better outcomes. This involves understanding human needs and using technology to enhance human skills, especially in dull or dangerous tasks. The ultimate aim is to create a symbiotic relationship where technology serves people, leading to more enjoyable and effective results.

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