A Real Story About Attitude

Recently, a leader I know had an employee come charging into his office—frantic,
tense, and anxious. He was like a cat trapped in a pillowcase—ready to claw his way
out. Just moments earlier, he’d gotten into a heated situation with a coworker, and now
he was looking for a way to escape the fallout. Others had to step in quickly to calm
things down.

Attitude influences every part of workplace engagement—productivity, morale,
teamwork, and even safety. And unfortunately, negativity is contagious. O...