For the better, surprisingly

How has technology changed your job?

So I work in one of those industry where everyone insist technological advancements, such as self-serve tills, will take peoples’ jobs. However the workforce we need now, compared to when I started 15 years ago, doesn’t reflect that.

But that’s not the only improvements technology has had on my workplace. Its also improved training. No more paper based training that can easily get lost. Or super thick workbooks, that are hard to get through. Now you can change the language in the online training easily, making it more accessible. Not to mention screen reading technology to help out our dyslexic friends. Things like that give more people the opportunity to progress, when otherwise they might have struggled. Who wouldn’t see that as a positive thing?

Yes, change can be scary. Yes, things becoming more automated in one area might seem like a bad thing. But sometimes those little ease of use improvements for the public means the workforce can focus on the quality of the service they’re providing. Not all, obviously. There will always be those who find ways to abuse advancements in technology solely for their own gain. But for me, and my workplace, I’ve fortunately only have had the best experience.