The Hidden Cost of Hiring for MSPs, Helpdesk Habits Course, and Pax8 Beyond EMEA 2025

Ever feel like you’re drowning in MSP resources? I get it. Information overload is real. But here’s the thing: Not all resources are created equal. That’s why I’ve handpicked 5 groundbreaking tools for MSPs in my latest Tubbservatory weekly roundup:

1. MSP Guide to Staff Augmentation by Uptime

Recruitment is a major focus for many MSPs in 2025. Beyond salaries, there are hidden costs like insurance, holiday, sick pay, and learning and development. Uptime’s latest eBook on Staff Augmentation is a must-read to help manage these challenges and reduce recruitment headaches.

*Download the eBook.*

2. Helpdesk Habits: Soft Skills for Engineers & IT Support Technicians

Enhance your Service Desk with Helpdesk Habits, a customer service training programme by MSP expert Mark Copeman. Perfect for onboarding recruits or refining existing teams, this course provides essential soft skills training.

*Enroll in the course.*

3. Building a Powerful Networking Learning Lab by Tom Lawrance

Dive into the world of networking with Tom Lawrance’s insightful video on creating a learning lab. From VLANs to client network emulation, it’s a comprehensive guide to enhance your networking skills.

* Watch the video.*

Tubbservatory: The 21 March 2025 Weekly Video

 

4. Struggle: The Surprising Truth, Beauty, and Opportunity in Life’s Challenges by Grace Marshall

Life can be tough, but Grace Marshall’s book “Struggle” offers profound insights into turning challenges into opportunities. It’s a perfect read for those feeling a bit overwhelmed.

*Get the book.*

5. Pax8 Beyond EMEA 2025 – Amsterdam, Netherlands

Mark your calendars for 5-7th October 2025 as Pax8 Beyond EMEA comes to Amsterdam. Last year’s event was a highlight for MSPs globally, and this year promises to be even better. Tickets are selling fast!

*Register for the event.*

There you have it – your 5-a-week for the MSP industry. If you enjoyed this roundup, you’ll love my weekly MSP Insights email. Join thousands of other MSPs and sign up at tubb.co/nl.

P.S. Remember to support your local businesses – they’re the heart of our communities, and your patronage can make all the difference in their growth and resilience. How does your business support local enterprises, and what impact have you seen from community involvement? Share your thoughts and let’s keep the conversation going!

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