Operational mechanisms for strategy.

Even the best policies fail if they aren’t adopted by the teams they’re intended to serve.Can we persistently change our company’s behaviors with a one-time announcement?No, probably not.

I refer to the art of making policies work as “operations” or “strategy operations.”The good news is that effectively operating a policy is two-thirds avoidingcommon practices that simply don’t work.The other one-third takes some practice, but can be practiced in any engineering role:there’s no need to wa...