FAQ on Accountability in an Old Business Culture

Leading with Honor FAQ ��� ���We have had an old style ���nice��� culture for a long time and as we start implementing accountability for higher standards folks are balking and doing a lot of whining. How can we handle this?���

 

Lee���s Answer ��� ���I���ve seen this firsthand in several companies, so I know what you are talking about. First, you have to almost expect this since no one likes change���and especially when they feel it tightening down on their old ways and habits. It���s hard, and some people are just not able to make the change. I believe in giving people choices.

���If they can perform to reasonable standards and not complain, then they can stay���with the understanding that they will have to adapt to the changes in technology and processes that may come. If they want promotions and incentive pay raises, they must pick up the pace. Realistically, it takes about ten years to completely change the culture in an old line company, especially where they have been a protected monopoly like a utility company.���

 

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