94: New technology alone is not the answer

I’m writing about 100 things I’ve learned the hard way about product management. You can catch up on the previous entries if you like.

Generative AI, large language models, agentic AI (and whatever comes next) each has its own strengths and weaknesses. What they’re not is a panacea or a magic bullet. New technology is not going to suddenly make all the challenges facing an organisation disappear overnight. Why? Because more often than not, those challenges are social not technological. Techno...