7 Tips for Dealing With Irate Customers

Dealing with angry customers can be one of the greatest challenges you face.  Here are 7 tips for dealing with those difficult situations gracefully and effectively.

Today’s post is by Mark Goulston, author of “Just Listen: Discover the Secret to Getting Through to Absolutely Anyone”

One of the things that all irate customers have in common is that they have an attitude that says “I rate better service than this and now that I have you on the phone, you’re going to pay for it!” And one of the other things about them that gets to you is you feel unjustly accused of having done this to them and that can make it difficult to remain calm.

Read the rest of this post at thoughtLEADERS, LLC: Leadership Training for the Real World.