The Age of the AI Chatbot Salesperson Might Have an Unintended Side Effect

Training an employee to do upselling (and be good at it) is notoriously difficult. When it’s done right, it can drive significant revenue for many types of businesses though so it’s not surprising that some are experimenting with letting AI do the job. An article from WIRED this week showcases a few examples of vendors working on this sort of technology via chatbots that interact with customers as they are placing orders for something like pizza for delivery. The thing that’s even more interesti...