How GenAI Will Transform The Contact Center

AI Will Make Call Centers Obsolete, Predicts Tata Consultancy Services Head With Engage’s AI-powered tools businesses can enhance and improve customer experience, while maintaining a crucial focus on human empathy, and support. By the time customers reach a human agent in today’s contact center, they’re looking for exceptional knowledge, empathy, ...

Read more...

 •  0 comments  •  flag
Share on Twitter
Published on June 10, 2024 01:57
No comments have been added yet.


Patrick J. Buchanan's Blog

Patrick J. Buchanan
Patrick J. Buchanan isn't a Goodreads Author (yet), but they do have a blog, so here are some recent posts imported from their feed.
Follow Patrick J. Buchanan's blog with rss.